Shipping policy
Shipping Policy
Thank you for shopping with Holycomfort. This Shipping Policy explains how we process, ship, and deliver orders so you know what to expect when purchasing from our store.
Order Processing Time
All orders are processed within up to 3 business days (Monday through Friday, excluding holidays).
During peak seasons, promotions, or high order volume periods, processing times may be slightly extended. If this happens, we will notify you whenever possible.
Delivery Time
Once your order has been processed, the estimated delivery time is approximately 9 business days.
Estimated total delivery time:
10–12 business days (processing + shipping).
Please note that delivery times are estimates and may vary depending on the destination and carrier conditions.
Shipping Locations
We currently ship to multiple international destinations.
Shipping times may vary depending on the country or region. If you experience delays or have questions about your shipment, please contact us at:
Order Tracking
Once your order has been shipped, you will receive an email confirmation with a tracking number and a link to monitor the status of your shipment at any time.
Important Information
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
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Shipping carrier delays
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Customs processing
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Severe weather conditions
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High shipping demand
Once an order has been handed over to the shipping carrier, we are not responsible for delays caused by the carrier.
Incorrect Address or Delivery Issues
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a package is returned to us due to an incorrect or incomplete address, we may be able to resend the package. However, additional shipping fees may apply.
Customs, Duties, and Taxes
For international orders outside the United States or outside the customer’s region, customs duties, import taxes, or other fees may apply depending on the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Contact
If you have any questions regarding your shipment, please contact us at: