Refund policy
Return & Refund Policy
Returns
You have 15 days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, your item must:
-
Be unused and in the same condition that you received it.
-
Include all original tags.
-
Be in its original packaging.
-
Be accompanied by the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at:
If your return request is approved, we will provide:
-
Return instructions
-
A return shipping label (if applicable)
Important: Returns sent without prior approval will not be accepted.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for the return shipping costs.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval of your refund.
If approved:
-
Your refund will be issued to your original payment method.
-
Please allow up to 10 business days for the refund to be processed.
The time it takes for the refund to appear in your account may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Non-Returnable Items
For hygiene, safety, or customization reasons, the following items cannot be returned:
-
Perishable goods (such as food, flowers, or plants)
-
Custom or personalized products
-
Personal care or hygiene products (such as cosmetics or underwear)
-
Hazardous materials, flammable liquids, or gases
-
Gift cards
Items purchased on sale or discount may only be returned if explicitly stated at the time of purchase.
Items marked as Final Sale cannot be returned.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please place a new order and request a return for the original product following the return process above.
Damaged or Incorrect Items
Please inspect your order upon reception.
If your item is defective, damaged, or you received the wrong item, contact us immediately at:
We will evaluate the issue and make it right.
Contact
If you have any questions regarding returns or refunds, please contact us at: